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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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robert collins

October 30, 2025

5  out of  5
rating by robert collins
"They're are excellent very professional and friendly.. They worked very fast and very efficient to help me with my hit and run"
We responded:
"Robert, thanks for your confidence, I'm glad we can deliver on the promises we make."
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Bryan Peterson

October 27, 2025

5  out of  5
rating by Bryan Peterson
"Been with Erin for years her and her staff has been great!"
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Bradon Trace

October 25, 2025

5  out of  5
rating by Bradon Trace
"Keely was awesome! Very smooth and quick process with great rates!"
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Lora Mossbarger

October 23, 2025

5  out of  5
rating by Lora Mossbarger
"I submitted a claim for water damage in my home. Toni was amazing, she found the answers to my questions and kept me informed on next steps."
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sandy kerns

October 22, 2025

5  out of  5
rating by sandy kerns
"I had been paying over 600$ for my car and house insurance with Farmers. Keely was able to get me the same coverage with State Farm for 300$. Very please."
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Toni Mossbarger

October 22, 2025

5  out of  5
rating by Toni Mossbarger
"Great service and very efficient..They will take the time to get to know the person ( you don't find that many places these days)"
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connor trace

October 22, 2025

5  out of  5
rating by connor trace
"They are all very nice and very efficient with anything you may need help with"
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Jeremy

October 22, 2025

5  out of  5
rating by Jeremy
"Everyone at this office has always been so helpful. Donna goes above and beyond to make sure everything was taken care of for me and as always, timely and communicative."
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Kaleigh Young

October 22, 2025

5  out of  5
rating by Kaleigh Young
"Always feels like home coming in! They handle everything we have with compassion and respect."
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Alicia Corbin

October 22, 2025

5  out of  5
rating by Alicia Corbin
"Donna in the Urbana, Ohio office helped me! She was very nice and kept me up to date on things. She was very understanding about my situation. Get her some better internet 😉"
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T

March 12, 2025

5  out of  5
rating by T
"I recently switched my car insurance to State Farm after years of being overcharged by another company, and I couldn’t be more grateful for the experience. Keely was amazing—she patiently answered all of my questions and concerns, even through my back-and-forth process. Her kindness, professionalism, and dedication really made a difference in helping me feel confident about the change. Thanks to her, I’m now saving a significant amount on my insurance. I highly recommend Keely for anyone looking to make the switch!"
We responded:
"Thanks T! Keely is a gem. We appreciate you"
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Erin Whitaker

February 26, 2025

5  out of  5
rating by Erin Whitaker
"Customer service at Erin Patton State Farm is top notch. The sales team makes sure you know exactly what you’re purchasing before you walk out the door. Highly recommend this office for your insurance needs."
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David Heckman

February 3, 2025

5  out of  5
rating by David Heckman
"Been with this office almost 30 years now. I have never once been disappointed by the customer service provided. Top notch care, professional and knowledgeable staff."
We responded:
"Thank you so much David! We appreciate the review."
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Maren Gaver

January 22, 2025

5  out of  5
rating by Maren Gaver
"Love these ladies so much. On a buisness level and personal. They meet any and all needs and are a charm to work with.. Thanks for all that you do 😉"
We responded:
"Thank you! We appreciate the kind words"
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Timothy Stone

November 22, 2024

5  out of  5
rating by Timothy Stone
"Erin was very informative, welcoming, and overall delightful. As a life insurance agent, I can detect another agent who is truly passionate about the people and taking care of their needs. I wish I could give her more stars 🌟! Go talk to Erin‼️"
We responded:
"Thank you Timothy we care and want the best for everyone. "
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Amanda Arvay

July 14, 2024

5  out of  5
rating by Amanda Arvay
"Love my Ins ladies! Been with Erin for over 6yrs with no plans on ever changing. ♥️"
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Eric Ott

June 28, 2024

5  out of  5
rating by Eric Ott
"The staff made you feel like family thanks again Donna Palfrey for everything you done for me"
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Amy Piper

March 23, 2024

4  out of  5
rating by Amy Piper
"She was quick and efficient."
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Bill Cash

December 27, 2023

5  out of  5
rating by Bill Cash
"Great staff"
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Clinton Huffman

November 2, 2023

4  out of  5
rating by Clinton Huffman
"They all were very nice and professional and Respectful and Polite with a Positive attitude"
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Andrea Curtis

October 14, 2023

1  out of  5
rating by Andrea Curtis
"I have State Farm insurance thru Erin Patton. My insurance (home&Auto) comes out on the 28th of every month. State Farm takes it out again on the 7th mind u our company is on theses strike going across America so all my money counts to stay up on my bills. So when this happened, I called Erin and told her that they took it out again and I wanted it back. She said she’d take care of it and now I’m two weeks in I’ve called almost every day and her secretaries are rude and mean and act like it was my problem why it was taken out even though they told me it should come out within a couple days and I’m still waiting so now I can just tell Erin is just worried about Erin and not the people she represents"
We responded:
"Andrea we have been working to help you privately. The timing of your requests and the banking system aren't within our control. I have met with you in person. The other agents have followed-up continuously and unfortunately the process can't be expedited. I have listened to the messages and recorded calls and I feel very proud of the care and compassion that has been shown on our end. We will continue to process all requests and follow up with you on your account privately. I absolutely care about each customer/owner as I always have."
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brittany underwood

February 17, 2023

5  out of  5
rating by brittany underwood
"Great staff, always willing to do everything they can to help, and explain things!"
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Kendall Brown

February 6, 2023

5  out of  5
rating by Kendall Brown
"All the ladies at Erin Patton State Farm are very sweet, helpful, and knowledgeable! We’ve had a great experience as customers and would recommend Erin Patton and her team to anyone!!"
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Oliver Lindemer

February 2, 2023

5  out of  5
rating by Oliver Lindemer
"Insurance through Erin Patton - State Farm made a huge difference in how I look at insurance companies. I switched my insurance to State Farm after constantly being overcharged through other companies and Erin Patton and her team made it super fast and easy as well as saving me money with the many discounts offered. They searched for every penny and they truly care about saving their customers money and I couldn’t be happier. I’ve always had a bad experience with insurance companies being shady and uninformative but Erin Patton and her team changed my mind about insurance. Because of this team, I have regained confidence in insurance knowing I have everything I want and need on my policy with no unspoken charges. HIGHLY recommend! 5 stars all the way around."
We responded:
"Thanks Oliver, we appreciate your trusting us to protect you."
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Josh Lewis

January 27, 2023

5  out of  5
rating by Josh Lewis
"Fantastic people, so nice I come and visit them daily."
We responded:
"Thanks Josh, we appreciate your patronage and friendship."