Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Andrea Curtis

August 6, 2023

5  out of  5 rating by Andrea Curtis
"She has lowered my car and home insurance drastically from what I had before, and she is a very nice person to boot"

Megan Pelfrey

May 7, 2023

4  out of  5 rating by Megan Pelfrey
"It is a great place to work after awhile you can study to get your health insurance this coming from my aunt that works there but for the most part we have not seen or heard from our insurance agent. Plus they try and raise you car 🚙 insurance more every month or make you pay soon than you can. They also sometime tell you, you have to make two payments in one month because your behind and some people are not"

brittany underwood

February 17, 2023

5  out of  5 rating by brittany underwood
"Great staff, always willing to do everything they can to help, and explain things!"

Kendall Brown

February 6, 2023

5  out of  5 rating by Kendall Brown
"All the ladies at Erin Patton State Farm are very sweet, helpful, and knowledgeable! We’ve had a great experience as customers and would recommend Erin Patton and her team to anyone!!"
Profile photo of erin patton

erin patton

February 3, 2023

5  out of  5 rating by erin patton
"I give my team 5 stars. We all have a common interest in helping clients and the community."

Oliver Lindemer

February 2, 2023

5  out of  5 rating by Oliver Lindemer
"Insurance through Erin Patton - State Farm made a huge difference in how I look at insurance companies. I switched my insurance to State Farm after constantly being overcharged through other companies and Erin Patton and her team made it super fast and easy as well as saving me money with the many discounts offered. They searched for every penny and they truly care about saving their customers money and I couldn’t be happier. I’ve always had a bad experience with insurance companies being shady and uninformative but Erin Patton and her team changed my mind about insurance. Because of this team, I have regained confidence in insurance knowing I have everything I want and need on my policy with no unspoken charges. HIGHLY recommend! 5 stars all the way around."

Josh Lewis

January 27, 2023

5  out of  5 rating by Josh Lewis
"Fantastic people, so nice I come and visit them daily."


December 15, 2022

1  out of  5 rating by OT
"Worst customer service I have ever experienced! Very incompetent!!! Wish I could give 0 stars! Reply to their comment: They do know who I am. They can figure out what my name is by reading my email address. They dropped the ball multiple times with my Life Insurance policy. Jennifer and Erin are both incompetent in their line of work. They do not care about their customers. If you call with a question, expect 2 weeks at least for a reply. It took them 4.5 weeks one time, and that's with me calling them weekly for an update. My parents (who have their own policies thru State Farm) and I went back to our original State Farm agent, who is 50 miles away. But no headache now!!! Erin Patton gives State Farm a bad name. RUN AWAY FROM THIS BUSINESS!"

Sandy Mattox

April 7, 2022

5  out of  5 rating by Sandy Mattox
"She does a great job and always try to save you money on your lns. plans."

John Brown

March 20, 2022

5  out of  5 rating by John Brown
"Sorry just realized I didn't leave how my experience was Erin Patton and her employees att the best state farm has! Really helpful when I transfered from my other agent you can't find any office that gives great service"

Dean Brown

October 1, 2021

5  out of  5 rating by Dean Brown
"Erin takes her time to make sure you are totally informed and understand your coverage and options. Helpful informed friendly staff. Highly recommend her agency."

Dean Ortlieb

December 13, 2020

5  out of  5 rating by Dean Ortlieb
"Great people and professional service, with a strong sense of community involvement."

Richard Van Buskirk

October 27, 2020

5  out of  5 rating by Richard Van Buskirk
"Always great service with Erin !"

Steven Shepherd

August 18, 2020

4  out of  5 rating by Steven Shepherd
"I reached out for a quote to compare my current coverage to Erin Patton as well as a couple other local agencies. Holly replied with if hours, if not minutes with a quote. Some other local agencies didn’t even reply to my message. My current coverage was able to issue a “loyalty rewrite” and maintain my diminished deductible, or else I would’ve been donning my khakis, and switching to State Farm. If I could, I would rate 4.5."


July 2, 2020

5  out of  5 rating by Tiffany
"My husband and I have been very pleased with Erin Patton and her staff. Thanks for all your help and great service."

Katy Curnutte

July 1, 2020

5  out of  5 rating by Katy Curnutte
"Erin and her team are always extremely friendly and helpful in every situation. They all genuinely care about their customers and the community. Erin always makes time in her busy schedule to make every customer feel welcome and protected with State Farm. Highly recommend!"

Lisa R

June 30, 2020

1  out of  5 rating by Lisa R
"They take FOREVER to respond. State Farm is a decent insurance company, but this office is full of unprofessional, unconcerned and poorly informed people. Jenni and Erin....No Thank you."

Mike Huffman

January 16, 2020

1  out of  5 rating by Mike Huffman
"Not helpful at all"

robert collins

January 13, 2020

5  out of  5 rating by robert collins
"office it's excellent very professional and friendly.. when my Harley was almost destroyed they were on it and got everything taken care of the same week"

william arnett

December 17, 2019

5  out of  5 rating by william arnett
"Great place to get insurance from."

Tim Davis

December 13, 2019

5  out of  5 rating by Tim Davis
"Always prompt and friendly service."

Alice P.

November 15, 2019

1  out of  5 rating by Alice P.
"This office specifically sends texts that appear to be typed on a phone from the 90s. Very t9, teenager in style. Repeatedly asked them to either communicate via text in a legible, professional manner or to not text me at all. Still received horribly composed texts that were hard to interpret. This office also operates similar to a very cliquey sorority. State Farm as a company treat you great as long as they think of you as a paying customer. However once you’re the injured party by another State Farm customer they treat you worse than garbage."

K. Gunny

August 9, 2019

5  out of  5 rating by K. Gunny
"I've been with Erin Patton for awhile. They have excellent customer service."

Gloria Malone

August 8, 2019

5  out of  5 rating by Gloria Malone
"Everyone is always so helpful. We have been very happy with this company."

Linda m Stevens

July 24, 2019

5  out of  5 rating by Linda m Stevens
"They have been taking care of all our family since 1959, when our parents moved to Urbana. They're thorough, up to date in knowledgeand they help you get the best coverage you need."